Everything about how scheduling, payment, and delivery actually work.
Because prices, availability, and delivery fees can change between now and your Important Date — especially if you're scheduling months ahead. Instead, we check everything's actually ready closer to the date, show you the real final total, and only then ask for payment. Nothing is ever charged without you completing that step yourself.
In the days leading up to your Important Date, once we've confirmed the gift can actually be delivered in time. We'll email you (and text you too, if you've turned that on in Settings) with a secure, one-time link to complete payment.
The link stays valid for several days. If it expires before you use it, contact us and we'll help sort out a new one — worth checking your spam folder first, in case that's where it landed.
Yes — the way this works depends on the type of gift, but in both cases, your full card number is never stored in our database. See our Privacy Policy for the specifics on how each path handles it.
Yes, any time before payment is completed — just delete it from your dashboard, no charge involved. Once payment's gone through, see our Returns & Refunds policy for how that's handled, since it depends on which partner fulfilled the order.
As far ahead as you like — that's the whole point. You can log an occasion months or even years ahead of time, and we'll take care of reminding you and getting everything ready as the date approaches.
Yes — after finishing one, just head back to your dashboard and schedule the next. There's no limit to how many occasions or gifts you can have set up at once.
We check on this before your order is ever placed. If something's changed, we'll email you a couple of similar in-stock alternatives — picking one is as simple as tapping a single button in that email.
We do everything we can to get things there on time, but actual delivery is handled by our fulfillment partners, and exact timing is ultimately up to them. See our Terms of Service for more detail.
Flowers and other gift categories are fulfilled through different partners behind the scenes, which is also why refunds for each are handled a little differently — see our Returns & Refunds policy for the specifics.
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